CUSTOMER SERVICE & CONTACT INFO

Cyber Island Shops, Inc. is a leading operator of distinctive on-line specialty shops, offering thousands of unique products for specific lifestyles and areas of interest.  Our growing list of web stores includes: SeaShellWorld.com, NauticalSupplyShop.com, IslandWeddingShop.com, CoastalDecorShop.com, SandTrapGifts.com, IslandChristmasShop.com, FairyTaleWeddingShop.com, ModelPlaneShop.com ModelShipShop.com and IslandDecorShop.com.  The following Customer Service and Frequently Asked Questions apply to all of our web stores.

Customer Service Information
You can reach our customer service via:
Email: CustomerService@CyberIslandShops.com
Toll Free Telephone: 1-888-974-3557
Local Phone: 407-787-3362
Fax Line: 407-787-3364
Hours: Monday - Friday 10am to 6pm EST.
Mail: 4600 Cecile Drive, Kissimmee, FL 34746

Suggestions & Feedback - feedback@CyberIslandShops.com
How can we improve CyberIslandShops.com?  From day one, we have based our business on listening to customer needs.     

Cyber-Island News
Join our newsletter group for discounts, special offers and interesting articles.  You can specify any or all of our website brands.  Join Here Now!

Press
We love to talk about our sites! For press inquiries please contact Tela LaBonte at toll free 1-888-974-3557 ext. 103 or email Tela@CyberIslandShops.com

Frequently Asked Questions:

What is your privacy policy?
Our privacy policy which applies to all of our sites is available here. 

What is your product guarantee & return policy?
Our product guarantee & return policy which applies to all the products sold on any of our sites is available here.  


Do you have a physical - traditional retail store location?
* While Cyber Island Shops, Inc. was born from a traditional retail store operation, it no longer operates any physical retail store locations.  Our warehouse is located in Kissimmee, Florida, but is not open to the public.

Do you wholesale?
* Cyber Island Shops does offer wholesale pricing to qualified buyers on the specific products we produce in-house as well as our seashells from our www.seashellworld.com website.  Please call for specific items available for wholesale and our terms.  We also offer volume retail pricing on volume orders.  Please contact us at customerservice@cyberislandshops.com and let us know what items and the quantity you are interested in.

How do I place an order through the mail?
* In the U.S. and Canada, please call us at toll free 1-888-974-3557 and we will take your order and provide you with an invoice number and order total.  You may then mail in your check to Cyber Island Shops, Inc., 4600 Cecile Drive, Kissimmee, FL 34747.  Upon receipt of your check, we will ship your order.  International customers, please call 407-787-3362 or email customerservice@cyberislandshops.com.

What are your shipping procedures?
Our shipping policy which applies to all of our sites is available here.

How do I contact your buyers?
* If you are interested in showing us merchandise for consideration for our website, please contact our head buyer Tela LaBonte at Tela@cyberislandshops.com.  She will then forward your information to the appropriate store manager for follow up.

You may also send samples and literature to our main office:
Tela Labonte
Cyber Island Shops, Inc. 
4600 Cecile Drive, Kissimmee, FL 34746  USA  
407-787-3362 ext. 103