Shipping Policy

Domestic Ground Shipments
All U.S. Domestic Ground shipments have a standard transit time from one six business days. We will make every effort to expedite your order as quickly as possible from taking the order, processing and verifying the payment to the final shipment of your order. All U.S. Domestic Ground shipments will normally ship out of our facility within 5 business days or less. If your item is on back order you will be notified from customer service by email stating an ETA for your backordered item, please allow an additional 10-15 days for your item to be available for shipment.

U.S. Air Shipments
All express orders being shipped to U.S. address will be processed, verified and shipped within two business days (excludes weekends) if the order is placed before 3pm EST OR within three business days if the order was placed after 3pm EST. If you absolutely need your order by a specific date, please call our customer service department at toll free 1-888-974-3557 and we would be happy to see if we can meet your delivery needs.

Domestic U.S. Rates
Shipping rates vary due based on the level of service you request (either ground, Next Day Air, 2nd Day Air). To find the shipping rate*, add the products you are interested in into your basket. Follow the checkout process. Prior to requesting your credit card information, the system will request shipping options and total your order up for you. *Some express shipments (Next Day Air and 2nd Day Air) require additional handling due to size and weight. If your shipping rates differs from your order you will be notified by customer service before your order is processed.

Alaska and Hawaii Shipments
Please note that we ship all packages addressed to Hawaii and Alaska via 2nd Day Air or Next Day Air only. We apologize but we do not offer UPS Ground shipments to these states. If your order is address to one of these states and express shipping was not added to your order, you will be notified by customer service before your order is processed.  Please note that selecting 2nd Day Air or Next Day Air will only speed up your delivery time and does not apply to fulfillment time (typically 1-2 business days)  Please call customer service at toll free 1-888-974-3557 if you have specific dates and deadlines.  Please also note that UPS does not guarantee on time delivery for Alaska and Hawaii shipments.  Cyber Island Shops is not responsible for any delivery deadlines caused by UPS or any other shipping provider. 

Puerto Rico, Guam & Other U.S. Territories
Please see guidelines for International Shipping.


International Shipping Information
   

We have partnered with Bongo International Parcel and Mail Forwarding to offer our international visitors the ability to make purchases from our website. Bongo International provides it’s customers with their very own US address (not a P.O. Box). 

Once you have a US address, you will be able to make purchases at all cyberislandshops.com Sitesas well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders. 

This process saves international customers up to 82% off typical international shipping rates. 

Click Here to get your own US address with Bongo International.  


International Order Process - Step by step guide

1. Shop our site and add your items to the basket.
2. Setup your Bongo International account by clicking here.
3. After signing up with Bongo, you will be provided with your very own US address.
4. Back at our websites, continue to Checkout.
5. Enter your new US address supplied by Bongo as both your BILLING & SHIPPING Address.
6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions Allowed.
7. Choose your domestic shipping method, and Place Order.
8. Once completed, log into your Bongo account and finish your verification process.
9. We will ship your order to your Bongo address and Bongo will take over from here. Please communicate directly with them for delivery of your order.


A Note About Duties and Taxes
International orders are subject to duties and taxes.  All taxes, duties, and other shipping related fees are the sole responsibility of the customer.  These charges are non-refundable if you refuse your shipment.  Fees incurred by Cyber Island Shops for merchandise returned to us with duties/taxes/fees owed on them will be deducted from any balance owned to you on your refund. Please contact your customs office for specific information related to duties and taxes. 

Shipping Exceptions - all shipments
The rates quoted are based on estimates applied to our merchandise. However, some products may require additional handling or special delivery to ship. As a result, shipping charges may vary from those quoted. In the event those rates change, we will contact you first with an approval prior to shipping.

Reshipping Charges - all shipments
There will be a reshipment fee if the customer enters the incorrect shipping address on the order and we have to reship the package. This reshipment fee also applies in the event that the customer was not available to sign for the packages (it is completely up to the UPS driver’s discretion whether or not to leave a package without a signature, however some packages DO require a signature for delivery) when UPS attempted delivery and the package was returned to us. (UPS will make 3 delivery attempts and leave a note indicating they attempted delivery before returning the package to us.)